Richard Kirk, Fortify's European Director, said that the online booking fiasco - in which rooms at the Crown Plaza Venice East Quarto D'Altino hotel were sold for pennies - has lost the group tens of thousands of pounds.
"Rooms, which normally cost between up to 150 pounds a night at the four star hotel in Venice, have been booked by savvy Internet punters, most of whom are well aware of the law of contract," he tfzz.
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