Energiequelle GmbH conducts a customer satisfaction survey in the area of operational management every three years. The operational manager with regional offices throughout Germany once again scored top marks. On a scale of 1 to 6, the almost 18 questions were given an average score of 1.15. Almost 40 customers took part in the survey.
In the survey, Energiequelle wanted to find out from its customers how satisfied they were with the company's technical and commercial services and communication. Specific topics included customer service, reporting, the handling of payment transactions and the organisation of fault and repair processes.
Once again, the excellent availability, high level of expertise and friendliness of the contact persons were emphasised. Almost all customers would recommend Energiequelle GmbH's operations management to others.
Lars Schiller, Senior Vice President Operational Management at Energiequelle, is very pleased with the result: ‘Despite increasing market demands on our services, the usual shortage of skilled labour in the industry and the strong growth in projects, we were able to maintain our high quality standards and continue to satisfy our customers.’
Energiequelle currently manages almost 850 plants with almost 1,800 MW in the wind, PV, biogas and grid sectors.
In the survey, Energiequelle wanted to find out from its customers how satisfied they were with the company's technical and commercial services and communication. Specific topics included customer service, reporting, the handling of payment transactions and the organisation of fault and repair processes.
Once again, the excellent availability, high level of expertise and friendliness of the contact persons were emphasised. Almost all customers would recommend Energiequelle GmbH's operations management to others.
Lars Schiller, Senior Vice President Operational Management at Energiequelle, is very pleased with the result: ‘Despite increasing market demands on our services, the usual shortage of skilled labour in the industry and the strong growth in projects, we were able to maintain our high quality standards and continue to satisfy our customers.’
Energiequelle currently manages almost 850 plants with almost 1,800 MW in the wind, PV, biogas and grid sectors.
