International Data Corporation (IDC) has published a new vendor assessment profiling 12 vendors in the worldwide unified communications and collaboration (UC&C) market. The IDC MarketScape report ranked Cisco, Microsoft, and Avaya as "Leaders" in the UC&C market for 2015. Other vendors profiled in this IDC MarketScape analysis and ranked as either "Major Players" or "Contenders" in the UC&C market include ALE, Huawei, IBM, Interactive Intelligence, Mitel, NEC, ShoreTel, Unify, and Toshiba America.
"UC&C customers and prospects have a range of excellent offerings to choose from, but also the challenge of figuring out which solution is most appropriate for them," said Rich Costello, Senior Research Analyst, Unified Communications and Enterprise Communications Infrastructure. "Selecting a UC&C vendor solution should be based on several factors, including whether vendors meet the organizational criteria for call control, end-user profiles, communication and collaboration applications, cost savings and benefits, and revenue-generating opportunities."
There can be other customer challenges too, such as cost justification, return on investment (ROI), identifying proper use cases, implementation and support skills, and the integration complexities associated with UC&C deployment projects. Vendors can offer a range of deployment options for customers today (premises, managed, hosted, cloud, hybrid), either directly or through channel partners, helping to alleviate some of these challenges. This research presents IDC's critical success factors for the UC&C market, in the short- and long-term, along with a ranking of how technology suppliers fair against those success factors.
The report, IDC MarketScape: Worldwide Unified Communications and Collaboration 2015 Vendor Analysis (IDC #257110), represents a vendor assessment of the unified communications and collaboration market through the IDC MarketScape model. Buyer input was used to generate this research, including phone interviews of the participating vendors' clients. This assessment discusses both quantitative and qualitative characteristics that explain a vendor's success in this market. With a focus on the worldwide UC&C market, the evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.
About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.
For more information about IDC MarketScape, please contact Karen Moser at kmoser@idc.com.
"UC&C customers and prospects have a range of excellent offerings to choose from, but also the challenge of figuring out which solution is most appropriate for them," said Rich Costello, Senior Research Analyst, Unified Communications and Enterprise Communications Infrastructure. "Selecting a UC&C vendor solution should be based on several factors, including whether vendors meet the organizational criteria for call control, end-user profiles, communication and collaboration applications, cost savings and benefits, and revenue-generating opportunities."
There can be other customer challenges too, such as cost justification, return on investment (ROI), identifying proper use cases, implementation and support skills, and the integration complexities associated with UC&C deployment projects. Vendors can offer a range of deployment options for customers today (premises, managed, hosted, cloud, hybrid), either directly or through channel partners, helping to alleviate some of these challenges. This research presents IDC's critical success factors for the UC&C market, in the short- and long-term, along with a ranking of how technology suppliers fair against those success factors.
The report, IDC MarketScape: Worldwide Unified Communications and Collaboration 2015 Vendor Analysis (IDC #257110), represents a vendor assessment of the unified communications and collaboration market through the IDC MarketScape model. Buyer input was used to generate this research, including phone interviews of the participating vendors' clients. This assessment discusses both quantitative and qualitative characteristics that explain a vendor's success in this market. With a focus on the worldwide UC&C market, the evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.
About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.
For more information about IDC MarketScape, please contact Karen Moser at kmoser@idc.com.
