"Others print with colour. We print with passion", Ulrich Dietzel, Customer Consultant at Onlineprinters GmbH, gets to the heart of the online print shop's motto. At Onlineprinters, it is people who stand behind the machines, not automats. "That is to say that we do the printing ourselves and our competent team of experts from the classic printing business know their products. We have our own Quality Management and short ways from order to delivery. And if the customer so desires, there is personal consultation available as well", Dietzel sums up the unique selling points of the online printing company.
Relaunch enhances customer proximity
In the course of the relaunch, the brand logos of Onlineprinters GmbH have also acquired a clearer and more modern design language. "Our new appearance is appealing and signalizes both lucidity and dynamics", CEO Walter Meyer explains. The new website of www.onlineprinters.com places great value on the transparency of the company. In the area "About us", the Onlineprinters GmbH team introduce themselves. In the new, clearly arranged product selection, the customer gets all product-related information on flyers, brochures and complete marketing tools at the click of a mouse. Technical details as well as production and delivery times are available for each product and quickly answer any open questions. The final price of any desired offer is visible immediately. Also for non-experts, a menu item is available with detailed information on technical questions concerning the products and how to order. Those who have no previous experience with www.onlineprinters.com can query the opinions of other customers in the independent evaluation portal of Trusted Shops, Europe's market leader in the certification of online shops. "The rating of our products, service and performance is done by our customers in public and appears on our home page. We have 99 percent customer satisfaction internationally", says CEO Walter Meyer. Positive customer comments such as "Choosing www.onlineprinters.com again was the best decision!" speak for themselves. Safe ordering, uncomplicated payment and free delivery, these benefits make the multiple-certified online print shop a good-value, reliable and trustworthy partner for agencies, graphic designers and business clients.
Transparent prices for customers from 31 countries
By focussing on the online market, Onlineprinters GmbH have established themselves, since their foundation in 2004, among the top 5 online print shops in Europe. And the growth market is in Europe. Through the Relaunch, the international online shop www.onlineprinters.com has been optimized. "For European customers, transparent prices are an essential buying factor in an international shop system", Key Account Manager Andreas Neuer reports. In the new menu navigation, customers from 31 nations can now find country-specific information concerning customs, shipping costs and delivery times at a mouse click. With the relaunch, Onlineprinters GmbH have positioned themselves well for the future. Further investments in the amount of 8.5 mio euros are planned for 2010. New production machines and buildings are to create the capacities for serving the international business sector even better.