E.ON U.S., subsidiary of E.ON AG, the world's largest investor-owned energy services provider, has successfully implemented several utilities-focused software solutions from SAP AG (NYSE: SAP). The go-live, completed on April 1, 2009, is a key step in the energy provider's shift toward a new software platform to support its business processes. Managed by a team of experts from E.ON U.S., SAP and Accenture, the implementation of the software was successfully finalized in time and without any major disruption of regular business processes. By introducing SAP® software, E.ON U.S. replaced its legacy systems with a standardized software solution after having harmonized and partly redesigned some of its business processes. The solutions implemented include the SAP® ERP application, the SAP® Customer Relationship and Billing for Utilities package and the SAP NetWeaver® technology platform. The announcement was made at CS Week, a customer service-focused conference for utilities, being held in Washington, D.C., May 19-22, 2009.
E.ON U.S. owns and operates both the Louisville Gas and Electric Company and the Kentucky Utilities Company, which together distribute electricity and natural gas to more than 1.2 million customers in Kentucky and Virginia. The company is a subsidiary of E.ON AG, with an annual turnover of EUR 69 billion and approximately 88,000 employees.
"The implementation of SAP software solutions went extremely smoothly," said Wendy Welsh, chief information officer, E.ON U.S. "The conversion process took us only five days and did not show any major impact on the productive environment. Since the go-live, we have not seen any production downtime, which is rare with this type of project."
During the 'Blueprint Phase,' the implementation team documented existing processes with SAP technology and found more than 300 potential process improvements. The team then began defining the specific requirements for the system and building the platform during the design phase. Upon completion, the system underwent 53,000 hours of testing on 6,700 scripts and 400 business processes from beginning to end.
"The new system allows E.ON U.S. to respond more effectively to market changes and to enhance its customer service and experience-integrating the customer operations and data with its overarching business goals," said David L. Beiber, managing director, Utilities industry group, North America, Accenture. "E.ON U.S.'s commitment to perform at a higher level and its leadership in this project resulted in a successful implementation."
"U.S. energy providers such as E.ON U.S. are in a dramatic transition period," said David Laker, senior vice president and general manager, Utilities Practice, SAP America, Inc. "Companies that take steps to strategically upgrade their IT infrastructure will be in a leading position to serve customers as the smart electric grid becomes a reality."
About E.ON US
E.ON U.S. LLC, headquartered in Louisville, Ky., is a subsidiary of E.ON A.G., the world's largest investor-owned energy services provider. E.ON U.S. is a diversified energy services company that owns and operates Louisville Gas and Electric Company, a regulated utility that serves 314,000 natural gas and 389,000 electric customers in Louisville and 16 surrounding counties, and Kentucky Utilities Company, a regulated electric utility in Lexington, Ky., that serves 538,000 customers in 77 Kentucky counties and five counties in Virginia. For more information, visit www.eon-us.com
E.ON U.S. owns and operates both the Louisville Gas and Electric Company and the Kentucky Utilities Company, which together distribute electricity and natural gas to more than 1.2 million customers in Kentucky and Virginia. The company is a subsidiary of E.ON AG, with an annual turnover of EUR 69 billion and approximately 88,000 employees.
"The implementation of SAP software solutions went extremely smoothly," said Wendy Welsh, chief information officer, E.ON U.S. "The conversion process took us only five days and did not show any major impact on the productive environment. Since the go-live, we have not seen any production downtime, which is rare with this type of project."
During the 'Blueprint Phase,' the implementation team documented existing processes with SAP technology and found more than 300 potential process improvements. The team then began defining the specific requirements for the system and building the platform during the design phase. Upon completion, the system underwent 53,000 hours of testing on 6,700 scripts and 400 business processes from beginning to end.
"The new system allows E.ON U.S. to respond more effectively to market changes and to enhance its customer service and experience-integrating the customer operations and data with its overarching business goals," said David L. Beiber, managing director, Utilities industry group, North America, Accenture. "E.ON U.S.'s commitment to perform at a higher level and its leadership in this project resulted in a successful implementation."
"U.S. energy providers such as E.ON U.S. are in a dramatic transition period," said David Laker, senior vice president and general manager, Utilities Practice, SAP America, Inc. "Companies that take steps to strategically upgrade their IT infrastructure will be in a leading position to serve customers as the smart electric grid becomes a reality."
About E.ON US
E.ON U.S. LLC, headquartered in Louisville, Ky., is a subsidiary of E.ON A.G., the world's largest investor-owned energy services provider. E.ON U.S. is a diversified energy services company that owns and operates Louisville Gas and Electric Company, a regulated utility that serves 314,000 natural gas and 389,000 electric customers in Louisville and 16 surrounding counties, and Kentucky Utilities Company, a regulated electric utility in Lexington, Ky., that serves 538,000 customers in 77 Kentucky counties and five counties in Virginia. For more information, visit www.eon-us.com
