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BSI Business Systems Integration AG Täfernweg 1 5405 Baden, Switzerland http://www.bsi-software.com
Contact Ms Catherine B. Crowden +41 56 484 16 24

CallCenterWorld Trendstudie: die Branche bleibt investitionsfreudig

Schweizer Software-Spezialist BSI Business Systems Integration AG befragte über 200 IT-Verantwortliche auf der CallCenterWorld 2009

(PresseBox) (Baden/München, )
Die Call-Center-Branche boomt trotz Wirtschaftskrise. Dies bestätigt eine Umfrage unter mehr als 200 IT-Verantwortlichen, die BSI Business Systems Integration AG (BSI) auf der CallCenterWorld 2009 durchführte. Demnach wollen rund 70 Prozent der Studienteilnehmer in Software oder in Hardware oder beides investieren, wobei die Investitionsvorhaben stärker in Richtung Software tendieren. Gefragt sind vor allem Software-Lösungen mit einem guten Preis-Leistungs-Verhältnis sowie benutzerfreundliche und modulare Systeme, die eine Integration in die bestehende IT-Umgebung ermöglichen. Die Kriterien Prozessautomatisierung und Multikanalfähigkeit gehören noch nicht zum Standard in Call-Center-Software.

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