Von 17. bis 20. Februar 2014 wird Berlin wieder zur Europäischen Kundenservice-Hauptstadt: Bei der CCW, der Leitveranstaltung für Contact Center und Service Management, werden unter dem Motto «Wir machen den Dialog» zum 16. Mal Trends und Lösungen für den fürsorglichen Kundendialog präsentiert. BSI Business Systems Integration AG zeigt in diesem Rahmen die neusten Funktionen der CRM-Branchenlösung für den Kundenservice BSI Contact Center. Wie die Multichannel-Software in der Praxis ankommt, erfahren Messebesucher im Vortrag von Jean-Luc Morchetti, Leiter des Kundendienstes der Schweizerischen Post.
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