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Bucher + Suter AG Stubenwald-Allee 19 D-64625 Bensheim, Germany http://www.bucher-suter.com
Contact Mr Richard Henke +41 78 621 10 90
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Bucher + Suter kündigt b+s Connects for Service Cloud Voice auf Salesforce AppExchange an

Bucher + Suter-Kunden können die Cisco Contact Center-Integration mit b+s Connects direkt über Salesforce Service Cloud Voice nutzen.

(PresseBox) (Bern, Schweiz, )
Bucher + Suter hat heute die Einführung von b+s Connects for Service Cloud Voice auf Salesforce AppExchange bekannt gegeben, mit dem Kunden das Cisco Contact Center mit Salesforce Service Cloud Voice verbinden können. Wie alle Produktreihen von b+s Connects führt Service Cloud Voice Telefon-, digitale Kanäle und CRM-Daten in einer zentralen Ansicht für Contact Center-Vertreter zusammen, diesmal mit einem nativen Salesforce-Sprachobjekt. Mit b+s Connects for Service Cloud Voice können Kunden ihre Cisco Contact Center-Lösung jetzt mit Service Cloud Voice verbinden und so ein einheitliches Erlebnis zwischen Vertreter und digitalem Kanal schaffen, um für ein schnelleres, intelligenteres und individuell angepasstes Kundenerlebnis nt drrqfl.

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