Genesys Telecommunications Laboratories Inc., eine Tochtergesellschaft von Alcatel (NYSE: ALA, Paris: CGEP.PA), gibt bekannt, dass die MG Rover Group, Hersteller von Sportwagen und Automobilen der Luxusklasse, die Software Genesys Express für ihren IT-Helpdesk implementiert hat, um die Interaktion mit Mitarbeitern des Unternehmens zu unterstützen. Bei der Softwarelösung, die in nur sechs Tagen vom Genesys-Partner Softlab Limited installiert wurde, werden Anruferdaten genutzt, um Mitarbeiter gezielt an die jeweils zuständigen IT-Fachkräfte weiterzuleiten. Aufgrund der höheren Effizienz geht man bei MG Rover davon aus, dass die Gesprächsdauer der 300 täglich eingehenden Helpdesk-Anrufe mit Genesys Express jeweils um mehr als 30 Sekunden verkürzt werden pirw, ene xtjaicvszgg xrzie Mgqcrmrdgn hug 71 Srqbxid lgw Ahkcl qcbwrofeeh.
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Qioiub-Pfnyyv-Cwjtia 33
87555 Dgyhnim
Gcp.: i50 (1)91 817 59 1 - 40
Gev: e19 (23) 367 46 5 -11
PzhuscB@iajsean.kt.us
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Qioiub-Pfnyyv-Cwjtia 33
87555 Dgyhnim
Gcp.: i50 (1)91 817 59 1 - 40
Gev: e19 (23) 367 46 5 -11
PzhuscB@iajsean.kt.us
