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it akademie bayern in der bbw gGmbH Max-von-Laue-Str. 9 86156 Augsburg, Germany http://www.it-akademie-bayern.de
Contact Volker Falch (08 21) 5 67 56-0
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IT-Service-Management: Mit ITIL zum Erfolg

An der it akademie bayern erlernen Manager systematische Vorgehensweisen

(PresseBox) (Augsburg, )
Im Mai und Juni veranstaltet die it akademie bayern Kurse zum Thema „Information Technology Infrastructure Library“ (ITIL). Im Vordergrund dieses immer populärer werdenden De-Facto-Standards steht dabei die Konzeption, Steuerung und Verbesserung von auf IT basierenden Geschäftsprozessen. Die zweitägigen Seminare wenden sich an IT-Führungskräfte, Projektleiter und Geschäftsführer, die die Effizienz der IT-Organisationsstruktur erhöhen möchten.

IT-Organisationen müssen ihre Dienstleistungen hinsichtlich Kosten und Service-Qualität mehr denn je transparent gestalten. Hier setzt ITIL an (Information Technology Infrastructure Library). Dieses von der britischen Regierung Ende der 80er Jahre entwickelte Vorgehensmodell beschreibt die Prozesse, mit deren Hilfe der Betrieb der IT-Infrastruktur effektiv abgewickelt wird, damit utx aoj Nylesi imolvnxsdgfy Wboulyn Xveuoz cqqu upjrnftlxga hcrlwd dauabq.

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