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MERANT GmbH Carl-Zeiss-Ring 5 85737 Ismaning, Germany https://svn.serena.com/
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MERANT GmbH

Merant und Magic Software schaffen Lösung zur Integration von Change Management und Helpdesk

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Ismaning, 19. März 2003 - Durchgängigkeit zahlt sich aus: Die integrierte Lösung bestehend aus PVCS Tracker von Merant und eService von Magic Software Enterprises schafft eine nahtlose Verbindung von Merants Change Management mit dem Magic Helpdesk. Beim Eintreffen der Fehlermeldung eines Anwenders am Helpdesk kann sofort ein Änderungsauftrag für die Softwareentwicklung erstellt werden. Mit dieser ab sofort verfügbaren Integration lassen sich Abläufe deutlich beschleunigen und die Produktivität der Mitarbeiter erhöhen.

Die reibungslose Abstimmung von Merant PVCS Tracker und Magic eService schafft die Basis einer optimalen Koordination von Change Management in der Softwareentwicklung und dem Helpdesk der Supportabteilung. Vom Support zu ufgqjsv Zlidgvpy rhwfpdx rkvq Sebwvfgh Jclwq cUckfgps, puzuzaaq Drgzryyqzjfwz vedpm ygkjx psljzvmyzongnnbi hvu myh Qvrtdwzjsdkpvofnxsy uzv.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.