- Today Oracle announced the availability of an integration combining the capabilities of Oracle® CRM On Demand with InQuira's On Demand Web self-service applications.
- The integrated, on demand service solution enables customers to go seamlessly from self-service to live agent-assisted service. Service agents receive overall view of customer issues and actions taken, providing a consistent experience across Web, phone and community-based channels.
- The integration between Oracle and InQuira, announced at Oracle OpenWorld 2008, marked the selection of InQuira as Oracle's preferred solution for Knowledge Management for Siebel CRM.
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