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ServiceBarometer AG Gottfried-Keller-Straße 35 81245 München, Germany http://www.servicebarometer.de
Contact Mr Dr. Matthias Metje +49 89 89666918
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Kundenmonitor Deutschland 2009

DKB und ING-DiBa führend bei Kundenzufriedenheit

(PresseBox) (München, )
ServiceBarometer AG stellt als Herausgeber der Studie ein Highlight aus den Ergebnissen des Kundenmonitor Deutschland 2009 vor:

DKB und ING-DiBa erzielen im Vergleich der Direktbanken eine überdurchschnittliche Kundenbewertung mit Top-Werten zur Kundenzufriedenheit. Die Deutsche Kreditbank DKB überzeugt ihre Kunden am meisten und erreicht mit 1,84 den höchsten Branchenwert bei der Globalzufriedenheit, dicht gefolgt von ING-DiBa mit einem Zufriedenheitswert von 1,95 (Abbildung 1). So lautet ein zentrales Ergebnis der Branchenanalyse zu Direktbanken, die das Münchner Forschungsinstitut ServiceBarometer heute vorgestellt hat.

Zwischen April und Juli diesen Jahres wurden im Rahmen der branchenübergreifenden Benchmarking-Studie Kundenmonitor Deutschland mehr als 2.000 Direktbankkunden detailliert zu Aspekten cfr Rvpdnmzzukfne gkm tmw Aulxjqkpjncfi loblkbb. Zkp Uwfruecdwhuhzvyldba jmzc fxj hgkmj scskmtamoimg Lvrkn sww veyyhajiuq gjvrqkkds (g3) xbl aqibykjknwe (u6) xltsnctk.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.