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LinkThat | YouCon EDV Dienstleistungs GmbH Schmalzhofgasse 26 1060 Wien, Austria http://www.linkthat.eu
Contact Mr Philipp Haberland

Unified Integrations zu mehr Effizienz und Kundenzufriedenheit im Contact Center - YouCon präsentierte auf CCW 2016 neues Software-gestütztes Gesamtkonzept

(PresseBox) (München/Wien, )
Mit Unified Integrations stellte die YouCon GmbH auf der diesjährigen CCW ein neues Software-gestütztes Gesamtkonzept für mehr Effizienz und Kundenzufriedenheit im Contact Center vor. In Berlin zeigte das Unternehmen mit Sitz in Wien und München, wie durch das Vermeiden von Medienbrüchen und die Zusammenführung verschiedenster Anwendungen die Produktivität der Servicemitarbeiter erhöht und die Komplexität der benötigten Infrastruktur reduziert wird.

Ziel des neuen Konzepts von YouCon ist es, unter dem Motto „Unified Integrations“ die Vielzahl der parallel genutzten Anwendungen in Contact Centern drastisch zu reduzieren, Silolösungen abzuschaffen, die Servicemitarbeiter zu entlasten und somit auch die Kundenzufriedenheit zu erhöhen.

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