Misunderstandings can easily arise from the increased use of headsets in office environments, because it may not be obvious at first glance, if the desired contact person is busy on the phone and therefore doesn’t want to be disturbed. Today, Unified Communications software running on a desktop or a mobile phone typically provides presence information, which shows a person’s various presence states, such as: available, busy, do not disturb, offline. For the first time, Kuando Busylight UC uses the presence information from the ESTOS ProCall Enterprise Unified Communications software to display precisely this information via a multicolored LED. Thus, colleagues will be informed immediately about whether a person is busy on the phone or available for a conversation.
Kuando Busylight UC is a Windows-applicable USB device, which can be automatically detected by ProCall Enterprise and which integrates the appropriate ProCall presence status information. Busylight is a specially designed LED light, which can be mounted on any PC monitor. This powerful LED light will adjust its color scheme to match the ProCall Enterprise presence state engine and show the current ProCall status.
ESTOS is one of the first Unified Communications & CTI software vendors worldwide to be able to provide plug’n’play support for the Kuando Busylight UC device and underlines with this integration the companies leading role in the market of UC and CTI solutions for small and medium enterprises.
The combination of both products is available from ALLNET, Germany’s leading UC distributor located in Germering near Munich, Germany. During the initial launch period, ALLNET is offering limited solution packages at special pricing.