If Martin happens to be talking to a client and can’t answer the phone, the intelligent answering machine helps him out: he has programed the account settings so that this sipgate feature records all his voicemails, automatically transcribes them and emails them to his smartphone. Martin does not have to listen to his messages, he can just read them and reply by email when he has time to do so.
This function gives Martin a level of reachability that is usually exclusive to big real estate agencies.
The intelligent answering machine is based on automatic speech recognition developed by EML European Media Laboratory GmbH. Cooperation between sipgate and the Heidelberg company benefits all customers alike – entrepreneurs like Martin as well as families scattered all over the Republic who want to stay in touch all the time.
“We build innovative fixed-network and mobile products for hundreds of thousands of clients, for the home, the office and out and about”, state Tim Mois and Thilo Salmon, CEOs, sipgate GmbH.“Thanks to EML speech technology, we are the only provider in Germany that can offer its clients a special voicemail service.”
EML European Media Laboratory GmbH will present their speech technology from February 21-23, 2017, at the CCW in Berlin, the international conference and trade show for customer communications services. The EML stand is located in Hall 2, C19.
Find more best practice examples for the use of EML speech technology in the brochure "Use your Voice!"