Compared to previous certification procedures, OGC, owner of the ITIL frameworks, is now setting more comprehensive requirements concerning documentation and functionality. The certification procedure is separated into an analytic part and a complete test of requirements set by the company Pink Elephant on behalf of OGC.
Since April, OMNITRACKER IT Service Management Center from OMNINET has been certified for nine ITIL Processes PinkVerify 3.1: Incident Management, Problem Management, Change Management, Service Asset & Configuration Management, Request Fulfillment, Event Management, Service Level Management, Service Catalogue Management and Knowledge Management.
As of now, OMNITRACKER IT Service Management is listed on the Pink Verification V3.1 Website as well as the official OGC ITIL Website.
"We are proud that OMNITRACKER IT Service Management Center has been certified as one of the first products of Pink Elephant and the OGC to ITIL 3.1. This award is the evidence for our commitment to our clients to offer standar-dized products and business processes as ouf-of-the-box solutions, which can at the same time be easily adapted to individual client requirements.“
Hans Anacker, Head of Consulting at OMNINET.