Intelligent assistance systems automate the processes for obtaining and distributing information, while new forms of communication such as chats and news optimize the dialogue. That not only slashes the cost and work required in handling tickets at the IT service desk, but also ensures high user satisfaction. The costs of purchasing the software are usually recouped within 6-12 months. The application flexibly complements all common IT service management (ITSM) systems and is simple to integrate.
Other core USU products focus on key challenges service desks now face: The widely established solution database USU KnowledgeCenter enables rapid access to up-to-date, quality-assured IT solution knowledge. It ensures a higher first call resolution rate and minimises ticket processing times or the time required to train new personnel, for example. USU offers the integrated ticketing system Valuemation for service requests involving tickets that require a lot of effort and have to be handled in a transparent manner. The product line supports all operational IT service processes and so complements USU’s ITIL-compliant portfolio for IT service management. Volkswagen, O2, Allianz, Nestle, Audi, IAV, Jungheinrich and many other companies leverage USU’s technology and expertise in this field.
This press release can be downloaded at http://www.usu-knowledgesolutions.de/..., http://www.usu-smart-link.de/... and http://www.usu.de/en/.